Terms and Conditions

Introduction

These Terms and Conditions ("T&Cs") govern the provision of migration services by Ozviz Migration ("Ozviz Migration", "we", "us", or "our"), a registered migration agency in Australia, to you, the client ("you" or "your"). By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these T&Cs, as well as any service agreement entered into between you and Ozviz Migration. We operate in accordance with the Migration Act 1958 (Cth), the Migration Agents Regulations 1998 (Cth), and the Code of Conduct for Migration Agents ("Code of Conduct") as administered by the Office of the Migration Agents Registration Authority (OMARA). These T&Cs apply to all services provided by Ozviz Migration, including but not limited to migration advice, visa application assistance, and related services as described on our website (www.ozvizmigration.com.au).

Definitions

In these T&Cs, the following terms have the meanings ascribed to them:

• (a) "Client" refers to the individual or entity engaging Ozviz Migration's services;
• (b) "Service Agreement" refers to the written agreement between Ozviz Migration and the Client outlining the scope of services, fees, and other terms;
• (c) "Department" refers to the Australian Department of Home Affairs;
• (d) "Migration Services" includes migration advice, visa application preparation and lodgment, representation with the Department, and other related services as agreed;
• (e) "Fees" includes professional fees, disbursements, and government charges as outlined in the Service Agreement;
• (f) "OMARA" refers to the Office of the Migration Agents Registration Authority, the regulatory body for migration agents in Australia.

Scope of Services

Ozviz Migration provides professional migration services as a registered migration agent under the Migration Agents Registration Number (MARN) [2518827]. Our services include, but are not limited to:

• (a) providing migration advice tailored to your circumstances;
• (b) preparing and lodging visa applications with the Department;
• (c) liaising with the Department on your behalf;
• (d) advising on visa conditions, compliance, and pathways to permanent residency or citizenship;
• (e) other services as agreed in the Service Agreement.

Client Responsibilities

As a client, you agree to:

• (a) provide accurate, complete, and truthful information, including all required documents, in a timely manner to enable us to perform the Migration Services;
• (b) promptly notify us of any changes to your circumstances that may affect your visa application (e.g., changes in employment, marital status, health, or criminal history);
• (c) comply with all Australian laws, visa conditions, and Department requirements during the application process and while in Australia;
• (d) respond to our requests for information or action within the timeframes specified;
• (e) pay all Fees as outlined in the Service Agreement;
• (f) not engage another migration agent or third party to perform the same services without terminating our engagement in writing.

Fees, Payments, and Refunds

4.1 Fees Structure:

All Fees for our Migration Services will be outlined in the Service Agreement prior to commencing work. Fees may include:

• (a) professional fees for our services;
• (b) disbursements (e.g., courier fees, translation costs);
• (c) government charges (e.g., visa application fees, health checks, or police clearances).

4.2 Payment Terms:

Payments must be made in accordance with the schedule outlined in the Service Agreement. We reserve the right to suspend or terminate services if payments are not received by the due date. All Fees are quoted in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

4.3 Government Fees:

Government fees are payable directly to the Department or relevant authorities and are non-refundable by Ozviz Migration.

4.4 Refund Policy:

Professional fees are non-refundable once work on your application has commenced, except in exceptional circumstances as outlined in our Refund Policy (available on our website). Refunds will not be provided if your visa application is refused by the Department, as such decisions are beyond our control. If we fail to provide the agreed services due to our error, a refund may be considered at our discretion, subject to written request within 14 days of the issue arising.

4.5 Additional Costs:

You are responsible for any additional costs incurred during the process, including but not limited to government fee increases, medical examination costs, or costs arising from delays or changes in your circumstances.

Service Delivery and Communication

5.1 Service Delivery:

We will provide the Migration Services with due care, skill, and diligence, in accordance with the Code of Conduct and Australian law. We will keep you informed of the progress of your application and any material updates from the Department.

5.2 Communication:

All communication between Ozviz Migration and the Client will be conducted via email, phone, or in-person meetings, as agreed. You must provide a valid email address and phone number for correspondence. We are not responsible for delays or issues arising from your failure to receive or respond to communications.

5.3 Third-Party Involvement:

We may engage third parties (e.g., translators, health assessment providers) to assist in providing the Migration Services. You will be informed of any third-party involvement, and associated costs will be outlined in the Service Agreement.

5.4 Timelines:

While we will endeavor to meet agreed timelines, processing times are determined by the Department and are beyond our control. We are not liable for delays caused by the Department, third parties, or your failure to provide required information or documents.

Confidentiality and Privacy

6.1 Confidentiality:

Ozviz Migration will treat all information provided by you as confidential and will not disclose it to third parties except as necessary to provide the Migration Services (e.g., to the Department or authorized third-party service providers) or as required by law.

6.2 Privacy Compliance:

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Our Privacy Policy (available on our website) outlines how we collect, use, store, and protect your personal information.

6.3 Data Retention:

We will retain your personal information for a minimum of 7 years, as required by the Code of Conduct, after which it will be securely destroyed. You may request access to or correction of your personal information by contacting us in writing.

6.4 Data Security:

We take reasonable steps to protect your information from unauthorized access, loss, or disclosure. However, we are not liable for breaches caused by factors beyond our control (e.g., hacking or cyberattacks).

Limitation of Liability

7.1 General Limitation:

To the maximum extent permitted by Australian law, Ozviz Migration is not liable for any direct, indirect, incidental, or consequential losses, damages, or expenses (including but not limited to loss of opportunity, financial loss, or emotional distress) arising from:

• (a) visa refusals, delays, or cancellations by the Department;
• (b) changes in Australian migration law or policy;
• (c) your failure to provide accurate or complete information;
• (d) delays or actions by third parties (e.g., the Department, medical providers);
• (e) circumstances beyond our reasonable control (force majeure events, including but not limited to natural disasters, government actions, or pandemics).

7.2 Cap on Liability:

Our liability for any claim arising from the Migration Services is limited to the amount of professional fees paid by you for the specific service giving rise to the claim.

7.3 No Guarantee of Outcome:

We do not guarantee the approval of any visa application or the success of any migration outcome, as such decisions are made solely by the Department or other relevant authorities.

Termination of Services

8.1 Termination by Client:

You may terminate our services at any time by providing written notice. Upon termination, you remain liable for all Fees incurred up to the date of termination, and no refunds will be provided for work already commenced or completed.

8.2 Termination by Ozviz Migration:

We may terminate our services if:

• (a) you fail to pay Fees as agreed;
• (b) you fail to provide accurate or complete information, or engage in fraudulent or unlawful conduct;
• (c) you breach these T&Cs or the Service Agreement;
• (d) we are required to do so under the Code of Conduct or Australian law.

We will provide written notice of termination and refund any unearned professional fees, if applicable.

8.3 Post-Termination:

Upon termination, we will cease acting on your behalf and notify the Department, as required by the Code of Conduct. You must engage a new migration agent or handle your application directly with the Department.

Dispute Resolution

9.1 Resolution Process:

If a dispute arises between you and Ozviz Migration, you agree to first attempt to resolve it through good-faith negotiations by contacting us in writing within 14 days of the issue arising. We will respond within 14 days and work with you to resolve the matter.

9.2 Mediation:

If the dispute cannot be resolved through negotiation, both parties agree to attempt mediation through a mutually agreed mediator before pursuing legal action.

9.3 OMARA Complaints:

If you believe we have breached the Code of Conduct, you may lodge a complaint with the Office of the Migration Agents Registration Authority (OMARA) at www.mara.gov.au.

9.4 Jurisdiction:

These T&Cs are governed by the laws of Western Australia, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

Website Information and Intellectual Property

10.1 Website Content:

The information provided on our website (www.ozvizmigration.com.au) is for general informational purposes only and does not constitute migration advice. Specific advice will only be provided after a formal consultation and engagement of our services. We are not liable for any actions taken by you based on general information on our website.

10.2 Accuracy of Information:

While we strive to ensure the accuracy of information on our website, including visa types, processes, and news updates, migration laws and policies may change without notice. We are not liable for any errors, omissions, or outdated information on the website.

10.3 Intellectual Property:

All content on our website, including text, images, logos, and documents, is the intellectual property of Ozviz Migration or its licensors and is protected by Australian copyright law. You may not reproduce, distribute, or use our content without prior written permission, except for personal, non-commercial use in connection with our services.

Force Majeure

Ozviz Migration will not be liable for any failure or delay in performing the Migration Services due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, pandemics, or disruptions to internet or communication services. In such cases, we will notify you as soon as practicable and work to mitigate the impact on your application.

Amendments to Terms and Conditions

Ozviz Migration reserves the right to amend these T&Cs at any time. Any changes will be published on our website, and the updated T&Cs will apply to all services engaged after the date of publication. If you have an ongoing Service Agreement, we will notify you of material changes in writing, and your continued engagement of our services will constitute acceptance of the updated T&Cs.

Entire Agreement

These T&Cs, together with the Service Agreement, constitute the entire agreement between you and Ozviz Migration regarding the Migration Services. Any prior agreements, representations, or understandings, whether oral or written, are superseded by these T&Cs. If any provision of these T&Cs is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.